CCMR External Customer Billing FAQ’s

• Billing Cycle:
  • Billing is processed by the 15th of each month for the work completed in the previous month. Both you and the designated billing contact will receive the invoice.
• Accepted Payment Methods:
  • Credit Card: Payments can be made securely through the provided online link or QR code (available on your invoice).
    • Credit Card Payment Instructions:
      • Select "CCMR Shared Facilities" from the CCMR Billable Events dropdown menu.
      • Complete the payment form, ensuring you enter the relevant invoice number.
      • Click the "Submit Payment" button to process your payment.
  • Check: See instructions on invoice for check payments
  • ACH/Wire: To set up ACH/Wire payments or to have a PO added to an invoice please email CCMR Finance Manger at (jg759@cornell.edu)
• Payment Terms:
  • Net60: Payments are due within 60 days from the invoice date.
  • CCMR will send monthly payment reminders until the payment is received.
  • If payment has not been received by the end of the Net60 period, the user and potentially other staff from your operation may be prevented from using CCMR facilities until payment is received.
  • After 12 months of non-payment and no response to reminders, CCMR reserves the right to pursue legal action.